Frequently Asked Questions
Everything you need to know about shopping at George Richards Big & Tall.
How do I determine my correct size?
We specialize in Big & Tall fits. Please refer to our comprehensive Size Guide, which provides specific measurements for chest, waist, and inseam to ensure you find the perfect fit for your body type.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. You can return items via mail or at any of our retail locations across Canada.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Do you offer international shipping?
Currently, George Richards Big & Tall ships exclusively within Canada. We are working on expanding our shipping capabilities to reach our international customers in the future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has been placed?
Yes, once your order has shipped, you will receive a confirmation email containing a carrier tracking link. You can also view your order status by logging into your account on our website.